TechNiche is Hiring!

Overview:

The Account Manager will be assigned a list of strategic accounts that they will be responsible for managing and growing in conjunction with a salesperson. The Account Manager will handle the day to day concerns of these strategic accounts as they relate to sales issues, operational issues, and accounting issues, Project Management skills will play a key part in the success of fulfilling this role.

Responsibilities

• Manage the day to day relationships of a set of strategic accounts across all functional areas of the business and connect cross-functional resources to attain account sales & profitability goals with the sales rep
• Responsibility for the retention of a set of strategic accounts in terms of total accounts and overall account revenue
• Develop and implement account plans in conjunction with the sales rep to develop and grow accounts
• Proactively conduct strategic account reviews with all assigned customers on a regular basis to review service needs and usage trends. Identify products and pricing that meet customer needs and business objectives
• Proactively identify Accounts whose revenue may be shrinking so as to address any ‘at risk’ customers and reach out to these accounts to ensure they are retained as customers.
• Proactively develop relationships with key users and provide customer feedback on product improvements.
• Address client concerns and ensure the resolution of issues in a timely manner, with follow-up when appropriate by keeping the company focused on those issues and coordinating company personnel in the resolution of those customer concerns
• Retain accounts through the development of strong relationships with key decision makers and users within an organization.
• Provide training on products and services to customers
• Support overall corporate sales, marketing, customer service and operational initiatives
• Assist where required

Required Qualifications, Skills & Experience

• At least 2-4 yrs experience in account management with a proven track record of developing relationships and retaining accounts
• Experience in project management and/or exposure to operations
• Undergraduate degree required, preferably a business related major
• Proficient in MS Word, Excel, Powerpoint

Desired Qualifications, Skills & Experience

• Background in garment industry or Industrial safety industry

Other Requirements

• Approx. 15% travel will be required, mainly continental USA, potentially some occasional international

Compensation

• This role will include a competitive compensation package including commission/bonus on sales/retention.

If interested, please email your resume to: ioannis@techniche-intl.com